Privacy Policy

Who we are

This website, smithfieldeyeandoptical.com, is operated by Smithfield Eye & Optical LLC, 600 Putnam Pike, Unit 3, Greenville, RI 02828 ("we," "us," or "our"). This policy explains what information we collect through this website and our online scheduler, how we use it, and the choices you have.

Your health information

This policy covers this website only. Health information you share with us as a patient is protected under federal law (HIPAA) and is governed by our Notice of Privacy Practices. Please call the office if you would like a copy.

Information we collect

Information you give us. When you request an appointment through our online scheduler or contact us, you may provide your name, phone number, email address, date of birth, appointment preferences, and other details you choose to enter.

Information collected automatically. Like most websites, we use Google Analytics and our own website analytics to understand how visitors use the site — for example, pages viewed, the website that referred you, and general device and browser information. These tools use cookies and similar technologies. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

How we use information

We use the information we collect to schedule and manage appointments; send appointment confirmations and reminders; respond to your questions; operate, secure and improve this website; and meet our legal obligations.

Online scheduling

Our online scheduler is provided by EyeCloudPro, a service provider that processes appointment requests and related messages on our behalf. Information you enter in the scheduler is shared with EyeCloudPro only so it can provide that service.

Text messaging (SMS)

If you provide your mobile number when you schedule an appointment, we may send you text messages about your appointments, such as confirmations and reminders. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving messages, or HELP for help.

We do not share, sell, or rent your mobile phone number, text-messaging opt-in data, or consent with any third parties or affiliates. Your mobile number is shared only with the service providers that deliver our text messages on our behalf, and only for that purpose.

How we share information

We do not sell your personal information. We share it only with service providers that help us operate this website, our scheduler and our messaging (who may use it only to provide those services to us), or when required by law.

Children

This website is not directed to children under 13. Parents and guardians may schedule appointments for their children.

Security and retention

We use reasonable safeguards to protect the information submitted through this website, and keep it only as long as needed for the purposes described above or as required by law.

Your choices

You can ask us to update or correct the contact information you provided, and you can stop text messages at any time by replying STOP. For any privacy question or request, contact us below.

Changes to this policy

We may update this policy from time to time. The current version, with its effective date, will always be posted on this page.

Contact us

Smithfield Eye & Optical LLC

600 Putnam Pike, Unit 3, Greenville, RI 02828

Phone: (401) 949-7300 · Email: Office@SmithfieldEye.net